welcome to Just Eat Takeaway.com

Good customer service requires patience, problem-solving skills and a genuine passion for people. Join us and help millions of our couriers, customers and restaurant partners create unforgettable food moments around the world.

Life at JET

Day in the life

Shayne, Team Leader in Customer Service

We're the service behind the dish

Customer Service

a place where challenges are a chance to grow

To set you up for success, we provide a supportive environment and clear paths for development. That means expert training, helpful colleagues, and a great working culture.

taking you places

Join the operational heart of our business. We provide essential, real-time support to our ecosystem of customers, partners, and couriers, ensuring every order's success.

customer service advisors

Be rained to resolve high-volume, low-complexity issues quickly using standard operating procedures (SOPs).

escalations & specialists

Become a subject matter expert who handles complex technical problems, sensitive complaints, and situations requiring more in-depth investigation.

quality assurance & training

Ensure advisors adhere to quality standards, and develop training materials to keep the entire department updated on new features, policies, and best practices.

trust & safety

A critical specialized unit that deals with high-stakes issues to maintain the integrity of our platform.

taking you places

Whether building our flagship apps, improving food discovery, or optimising routes for our couriers, collaboration is key to what we do.

Card heading

In computing, plain text is a loose term for data that represent only characters of readable material but not its graphical representation nor other objects.

Card heading

In computing, plain text is a loose term for data that represent only characters of readable material but not its graphical representation nor other objects.

Card heading

In computing, plain text is a loose term for data that represent only characters of readable material but not its graphical representation nor other objects.

Card heading

In computing, plain text is a loose term for data that represent only characters of readable material but not its graphical representation nor other objects.

explore our benefits

inclusion, diversity & belonging

Find your support community by joining our global internal employee groups that aim to create an inclusive environment.

grow your career

We deliver more than just fantastic food and goods, both to our customers and ourselves. We work together to ensure success and grow our business.

delicious perks

We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives.

inclusion, diversity & belonging

Find your support community by joining our global internal employee groups that aim to create an inclusive environment.

grow your career

We deliver more than just fantastic food and goods, both to our customers and ourselves. We work together to ensure success and grow our business.

delicious perks

We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives.

be the service
behind the dish

welcome to Just Eat Takeaway.com

a place where challenges are a chance to grow